Privacy Policy
LAST UPDATED: 02/10/2026
1. About this Privacy Policy
Velora UK ("Velora", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, request information about our products or services, subscribe to communications from us, or otherwise interact with Velora.
This Privacy Policy applies to personal information collected through our website and through communications with us.
By personal information, we mean information that can identify you directly or indirectly, such as your name, email address, telephone number or business details.
2. Who We Are
Velora is a UK-based business supplying premium sleep, travel and wellness products to businesses across hospitality, aviation, airport lounges, retail and other commercial environments.
Business name: Velora UK
Email: info@velorauk.co.uk
Website: www.velorauk.co.uk
For data protection purposes, Velora is responsible for deciding how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: info@velorauk.co.uk
3. Information We Collect
Depending on how you interact with Velora, we may collect the following types of personal information:
Information you provide to us
This may include:
Full name
Business name
Job title or role
Email address
Telephone number
Business address
Delivery or correspondence address where relevant
Information contained within your enquiry or communication
Product requirements and preferences
Information relating to samples, quotations or potential orders
Any other information you voluntarily provide to us
Information collected when you use our website
When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services enabled on our site.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Website interactions
Referring website
Date and time of visits
Technical information relating to your use of the website
Some of this information may be collected through cookies or similar technologies. Further information is provided in our Cookies Policy.
4. How We Collect Your Information
We may collect personal information when you:
Submit a business enquiry through our website
Contact us by email
Request a product sample
Request product information or a quotation
Contact us regarding our products or services
Subscribe to our newsletter or marketing communications
Communicate with us through social media or other business communication channels
Enter into a business relationship with Velora
Communicate with us regarding an existing or potential order
Browse or interact with our website
We may also receive business contact information from publicly available professional sources, such as company websites or professional networking platforms, where appropriate for legitimate business-to-business communication.
Where we obtain personal information from another source, we will use it in accordance with applicable data protection requirements.
5. How We Use Your Information
We may use personal information for the following purposes:
Business enquiries
To respond to enquiries, requests for information and communications submitted through our website or directly to Velora.
Product and sample requests
To communicate with you regarding product samples, product information, specifications and potential requirements.
Quotations and business relationships
To prepare quotations, discuss requirements, manage potential or existing business relationships and provide products or services where requested.
Customer and supplier communications
To communicate with customers, prospective customers, suppliers and business contacts regarding products, services, orders and business activities.
Marketing communications
Where permitted by law, we may use your contact information to send relevant business communications, news, product information or marketing materials.
Where marketing communications are sent on the basis of consent, you can withdraw your consent at any time.
Website operation and improvement
To operate, maintain, protect and improve our website and understand how visitors use it.
Legal and regulatory purposes
To comply with legal, regulatory, accounting and record-keeping requirements and to establish, exercise or defend legal claims where necessary.
6. Our Lawful Bases for Using Your Information
Data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us permission to use your information for a specific purpose, such as certain marketing communications.
You can withdraw consent at any time.
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include responding to business enquiries, managing business relationships, communicating with professional contacts and developing our products and services.
Legal Obligation
Where we are required to process personal information to comply with a legal or regulatory obligation.
The lawful basis we use will depend on the particular circumstances and purpose for which your information is being processed. The ICO confirms that organisations may have different lawful bases for different processing activities.
7. Marketing Communications
We may send business-related communications where permitted by applicable law.
These may include:
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Product updates
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New product information
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Company news
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Business opportunities
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Relevant Velora services
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Industry-related communications
Where required, we will obtain appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:
We will not require you to provide a reason for unsubscribing.
8. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
Depending on the circumstances, these may include:
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Website hosting and website management providers
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Email and communication service providers
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Customer relationship or business management systems
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Marketing and email communication platforms
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Payment providers where applicable
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Delivery and logistics providers where necessary
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Professional advisers such as accountants, legal advisers or insurers
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IT, security and technical service providers
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Government, regulatory or law enforcement authorities where legally required
Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
9. Wix and Third-Party Services
Our website is operated using third-party website and technology services, including Wix.
These services may process certain information on our behalf or automatically when you use our website.
We may also use third-party services for purposes such as website functionality, analytics, communications, security and other business operations.
The specific services used by our website may change over time.
Where third-party services process personal information, we take reasonable steps to ensure that appropriate safeguards are in place.
Information relating to cookies and similar technologies is explained in our Cookies Policy.
10. International Transfers
Some third-party service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
The length of time information is retained will depend on the type of information and why we need it.
For example:
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Business enquiries may be retained for a reasonable period after the enquiry has been completed.
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Marketing information may be retained until you unsubscribe or withdraw your consent, where consent is the lawful basis.
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Information relating to business transactions may be retained for as long as necessary to meet contractual, legal, accounting or tax requirements.
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Records relating to legal matters may be retained for as long as reasonably necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
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Unauthorised access
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Loss
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Misuse
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Accidental disclosure
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Alteration
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Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
13. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information in certain circumstances
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Request restriction of processing in certain circumstances
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Object to certain types of processing
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Request transfer of certain information to another organisation where applicable
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Withdraw consent where we rely on consent as our lawful basis
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Object to direct marketing
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact:
We may need to verify your identity before responding to certain requests.
14. Your Right to Complain
If you have concerns about how we are handling your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about the ICO and how to make a complaint on its website.
15. Cookies
Our website may use cookies and similar technologies to provide website functionality, understand website usage and, where applicable, support other website services.
For more information about how cookies are used and how you can manage them, please see our Cookies Policy.
16. Children's Privacy
Our website and services are primarily intended for businesses and adult users.
We do not knowingly collect personal information from children for the purpose of providing our business services.
If you believe that a child has provided personal information to us, please contact us at info@velorauk.co.uk.
17. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms or other websites relevant to our business.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page periodically for the latest version.
19. Contact Us
If you have any questions about this Privacy Policy, how Velora uses personal information, or wish to exercise your data protection rights, please contact us:
Velora UK
Email: info@velorauk.co.uk
Website: www.velorauk.co.uk